At Google Maps, I consistently collaborate with cross-functional teams, quickly understand product challenges and design mixed methods research solutions.
I use methods that help stakeholders understand their unique users’ needs. I engage product teams with thorough kick-off meetings, open feedback loops/active listening, and analysis debriefs for mid-study high-level takeaway discussions.
Before Google, I worked with many early-stage startups. I decided to join a company with exceptionally high UX maturity to master the process of incorporating real user problems and latent needs into solution building.
After collaborating with dozens of cross-functional stakeholders, I have learned how to ask great questions for the team and to the users. I have learned how to effectively scope studies, involve stakeholders in the process and interpret large data sets for clear decisions.
- Are these features useful? When and how?
- Do they fit into current workflows?
- Is the product useful? Desirable? Discoverable?
- Understandable? Usable? Match expectations?
- What are users’ mental models?
- RITE studies, concept testing
- Usability studies, cafe studies
- Co-creation studies, expert reviews
- 1:1 interviews, card sorting, lit reviews
- Surveys, competitive analyses
- Key takeaways highlight reel
- Results report deck presentation
- Analysis debrief report
- One-pager with executive summaries
- Study plan and script