At Google Maps, I consistently collaborate with cross-functional teams, quickly understand product challenges and design mixed methods research solutions.
I use methods that help stakeholders understand their unique users’ needs. I engage product teams with thorough kick-off meetings, open feedback loops/active listening, and analysis debriefs for mid-study high-level takeaway discussions.
I decided to join a company with exceptionally high UX maturity to master the process of incorporating real user problems and latent needs into solution building. Before Google, I learned to be scrappy and work well in ambiguity while working with early-stage startups.
Through collaborating with dozens of cross-functional stakeholders, I have learned how to effectively scope studies, involve stakeholders in the process and interpret large data sets for clear decisions. I excel at asking great questions for the team and to the users. Outcomes include: Validate critical user journeys, prioritize development for minimum viable product, and inform the product roadmap.
- What are users’ mental models?
- Is this useful? When and how?
- Does this fit in current workflows?
- Is the product desirable? Discoverable?
- Understandable? Match expectations?
- RITE, concept testing, card sort
- Surveys, 1:1 interviews
- Web/app analytics, eye-tracking
- Usability studies, cafe studies
- Competitive analyses, lit reviews
- Key takeaways highlight reel
- Results report deck presentation
- Analysis debrief report
- One-pager with executive summaries
- Study plan and script