Research @Google

At Google Maps, I consistently collaborate with cross-functional teams, quickly understand product challenges and design mixed methods research solutions.

I use methods that help stakeholders understand their unique users’ needs. I engage product teams with thorough kick-off meetings, open feedback loops/active listening, and analysis debriefs for mid-study high-level takeaway discussions.

Before Google, I worked with many early-stage startups. I decided to join a company with exceptionally high UX maturity to master the process of incorporating real user problems and latent needs into solution building.

After collaborating with dozens of cross-functional stakeholders, I have learned how to ask great questions for the team and to the users. I have learned how to effectively scope studies, involve stakeholders in the process and interpret large data sets for clear decisions.

 

 

Research Questions

  • Are these features useful? When and how?
  • Do they fit into current workflows?
  • Is the product useful? Desirable? Discoverable?
  • Understandable? Usable? Match expectations?
  • What are users’ mental models?

Method Strengths

  • RITE studies, concept testing
  • Usability studies, cafe studies
  • Co-creation studies, expert reviews
  • 1:1 interviews, card sorting, lit reviews
  • Surveys, competitive analyses

Project Deliverables

  • Key takeaways highlight reel
  • Results report deck presentation
  • Analysis debrief report
  • One-pager with executive summaries
  • Study plan and script